Rome,
16 – 18 September 2025
Assaia User Conference
2025
Connecting the community: Assaia User Conference 2025
September 16-18, 2025, Assaia, in collaboration with the Aeroporti di Roma (ADR), brought together the Turnaround Community for the second time to reconvene the discussions that started in Toronto in 2024.
Once again speakers shared how they were leveraging ApronAI to impact their on time performance, safety, sustainability and capacity goals.
Assaia covered conference-related expenses, including meals and transfers between the hotel and event sessions, ensuring a seamless and stress-free experience for all attendees.
The Assaia ApronAI User Conference 2025 was co-hosted by
● Speakers
Assaia User Conference 2025
Speakers lineup
Alessandro Leonardi
FCO Airport
Head of the APOC and Hub Control
Alessandro Leonardi
FCO Airport
Head of the APOC and Hub Control
Brendon Mix
Alaska Airlines
Director of Ground Ops
Brendon Mix
Alaska Airlines
Director of Ground Ops
Christiaan Hen
Assaia
CEO
Christiaan Hen
Assaia
CEO
Daniel Reed
United
Director – Station Operations Control
Daniel Reed
United
Director – Station Operations Control
Dean Wright
GTAA
Director, IOCC
Dean Wright
GTAA
Director, IOCC
Diana Vidstrom
Assaia
Product Manager
Diana Vidstrom
Assaia
Product Manager
Emanuele Cala
ADR
Innovation
Emanuele Cala
ADR
Innovation
Fabrizio Magliocca
ADR
Head of Business Transformation, Innovation & Quality
Fabrizio Magliocca
ADR
Head of Business Transformation, Innovation & Quality
Ivan Bassato
ADR
Head of Airport Management and Accountable Manager of Aeroporti di Roma
Ivan Bassato
ADR
Head of Airport Management and Accountable Manager of Aeroporti di Roma
Jenna Elaine Morabito
Assaia
Data Analyst
Jenna Elaine Morabito
Assaia
Data Analyst
Judith MacDonald
Air Transat
Regional Director
Judith MacDonald
Air Transat
Regional Director
Keith Walters
IAG
Group Transformation Lead and Project Manager, Airports
Keith Walters
IAG
Group Transformation Lead and Project Manager, Airports
Matthew Ridley
Oneworld Alliance
Director of Sustainability and Innovation
Matthew Ridley
Oneworld Alliance
Director of Sustainability and Innovation
Neil Pritchard
Heathrow
Programme Lead
Neil Pritchard
Heathrow
Programme Lead
Robin Klaver
JFKIAT
Manager of Operational Excellence
Robin Klaver
JFKIAT
Manager of Operational Excellence
Robin Riedel
Metropolis Technologies
Executive Vice President, Transformation & Future Mobility
Robin Riedel
Metropolis Technologies
Executive Vice President, Transformation & Future Mobility
Sarah Bennet
British Airways
Head of Heathrow Safety and Security
Sarah Bennet
British Airways
Head of Heathrow Safety and Security
Sarah Owen
Assaia
Vice President, Business Development
Sarah Owen
Assaia
Vice President, Business Development
Selina Starflinger
British Airways
Change Management Lead
Selina Starflinger
British Airways
Change Management Lead
Simon Cox
Easyjet
Director, Ground Operations
Simon Cox
Easyjet
Director, Ground Operations
Susie Scott
Oliver Wyman Vector
Safety Practice Lead
Susie Scott
Oliver Wyman Vector
Safety Practice Lead
William Rumsey
British Airways
Head of Product – Airport & Customer Ops
William Rumsey
British Airways
Head of Product – Airport & Customer Ops
● Agenda
Assaia User Conference 2025
The conference agenda
Tuesday, 16 Sep
Tuesday
5pm
Walking tour to Terrazzamdel Oincio for evening views of the Vatican and beyond followed by a walk around the Villa Borghese grounds and gallery.
Networking walking tour
Tuesday
5pm
Walking tour to Terrazzamdel Oincio for evening views of the Vatican and beyond followed by a walk around the Villa Borghese grounds and gallery.
Networking walking tour
Tuesday
8pm
Hotel Locarno
Reception drinks and canapes
Tuesday
8pm
Hotel Locarno
Reception drinks and canapes
Wednesday, 17 Sep
Wednesday
10am
Aeroporti di Roma Innnovation Hub
User Conference session
Wednesday
10am
Aeroporti di Roma Innnovation Hub
User Conference session
Wednesday
6:30pm
Golf Club Parco de' Medici
Evening Dinner
Wednesday
6:30pm
Golf Club Parco de' Medici
Evening Dinner
Thursday, 18 Sep
Thursday
10am
Aeroporti di Roma APOC tour, ApronAI product update & closing
Thursday
10am
Aeroporti di Roma APOC tour, ApronAI product update & closing
Thursday
7pm
Optional
Networking Dinner
Thursday
7pm
Optional
Networking Dinner
● 2025 moments
Assaia User Conference 2025
Moment highlights
Assaia User Conference 2025
FAQ
Accommodation
Which hotels do you recommend?
What is the best way to reach the hotel from Aeroporti Di Roma?
Who are the on-site contacts?
Schedule
Where is event registration?
Where is the welcome reception on Tuesday night?
What time should I arrive on Wednesday for the conference session?
Where is the Conference taking place?
Other questions
Can I take videos and photos?
Will you be serving food at the conference?
Will you have vegetarian food options at the event?
Will there be Wi-Fi at the event?
Who should I contact if I have more questions?
Assaia User Conference 2025
FAQ
Accommodation
Which hotels do you recommend?
What is the best way to reach the hotel from Aeroporti Di Roma?
Who are the on-site contacts?
Schedule
Where is event registration?
Where is the welcome reception on Tuesday night?
What time should I arrive on Wednesday for the conference session?
Where is the Conference taking place?
Other questions
Can I take videos and photos?
Will you be serving food at the conference?
Will you have vegetarian food options at the event?
Will there be Wi-Fi at the event?
Who should I contact if I have more questions?
● join us
Registration Now Open for the 2026 User Conference!
Join us in New York City from September 29 - October 1, 2026, and be part of three days of learning, collaboration, and connection with the Perfect Turnaround Community.
● join us
Registration Now Open for the 2026 User Conference!
Join us in New York City from September 29 - October 1, 2026, and be part of three days of learning, collaboration, and connection with the Perfect Turnaround Community.
Assaia User Conference
2026
New York City,
September 29 - October 1, 2026
TWA Hotel
Assaia International Ltd. 2026 © All Rights Reserved
Assaia User Conference
2026
New York City,
September 29 - October 1, 2026
TWA Hotel
Assaia International Ltd. 2026 © All Rights Reserved