
Assaia User Conference 2026
Agenda
Conference agenda
TWA Hotel
Registration
The Observation Deck at TWA
Welcome Reception
TWA Hotel
Coffee / Registration
TWA Hotel
Welcome

Christiaan Hen

Stephen Tukavkin
TWA Hotel
Product Update
Get an exclusive look at the latest evolution of Assaia’s solution suite. We’ll walk through our latest features, user interface enhancements, and the product roadmap. Our customer success team will be on stage alongside Diana for an indepth discussion as to how these latest products and updates have been applied within our customer base.

Diana Vidstrom

Dimitrios Schoinas

Hunter Wolfe

Vic Vlaming
TWA Hotel
Morning Break
TWA Hotel
ApronAI Real-Life Case Studies and Impact
Move beyond the theory and see ApronAI in action. Our panelists will share a series of real-world success stories from our global partners, highlighting how they are leveraging Assaia to increase efficiency, reduce delays and costs. Our speakers will address how this tool acts as a bridge for communication between various airline and airport teams, share specific stories relating to increased efficiencies and reductions in delay and/or costs, and how this tool enables collboration between all stakeholders.

Amar Singh

Daniel Reed

Kimberly Waters
TWA Hotel
Break for Lunch
TWA Hotel
From Data to Decisions: Unlocking Operational Insights
Turn raw data into actionable strategies. In this session, we’ll dive into the metrics that matter. Airports generate vast quantities of operational data daily, yet much of it remains retrospective in nature — describing what has already occurred rather than informing what happens next. This session examines how that data can be transformed into active, real-time decision support to deliver meaningful impact. Jenna Morabito will explore what the data reveals, how to uncover meaningful patterns, and the interesting findings that emerge. Stephan Zeiler will present a practical use case demonstrating how Predicted Off-Block Time (POBT) can be applied to drive measurable operational improvements and reduce departure delays. Dimitrios Schoinas will present an analysis of APU usage patterns at a major Northern European hub, examining the implications for ground emissions management and regulatory compliance.

Dimitrios Schoinas

Jenna Elaine Morabito

Stefan Zeiler
TWA Hotel
The Future of Stand & Gate Management
Explore the next generation of Resource Management with Assaia’s ResourceManager. This session will highlight how real-time conflict resolution, predictive scheduling, and optimized resource allocation are helping airports maximize gate utilization, reduce delays, and adapt to growing passenger volumes without expanding infrastructure. We'll help you to better understand how ResourceManager can improve key operational needs through improved foresight, decision support, and gate utilization.

Pierre Bougeard

Tim Toerber
TWA Hotel
Afternoon Break
Bringing a Voice to the Turnaround
Assaia has already brought eyes and ears to the aircraft turnaround, using computer vision to understand what is happening on the ramp in real time. Now, together with Frontier Audio, we’re adding a voice to the turn—connecting what teams see, hear, and say to create a more complete picture of turnaround operations.

Brendon Mix

Duane Piper

Peter Moeckel
SuperSonic, Floor One - Saarinen Wing
Breakout Option One: Requirements Engineering: Tips and Tricks When Procuring AI Systems
The goal is to give our attendees something genuinely useful — whether that's a framework for capturing AI requirements, common pitfalls to avoid, or lessons learned from real-world procurement journeys. Getting it right requires collaboration across numerous teams from the very start of the requirements process — and that is exactly the kind of conversation we want to spark.

Jan Willem Kappes

Wolfgang Hiermann
Villians & Legends, Floor One - Saarinen Wing
Breakout Option Two: Change Management
Deploying AI on the apron is as much a people challenge as a technical one, and this session examines how ground operations teams can be guided from initial skepticism to confident adoption. Assaia shares a structured approach to change management, beginning with early engagement across every level of the organization and addressing common barriers head-on, including fears of job displacement and "big brother" perceptions. Attendees will explore proven methods such as the "Train the Trainer" model and in-person "over the shoulder" support, which meet teams within their own working environments. Drawing on global insights from more than 2 million turnarounds across 20+ airports, this session demonstrates how the right change management strategy transforms hesitation into empowerment and lasting operational value.

Dimitrios Schoinas

Hunter Wolfe

Vic Vlaming
1962 Ballroom - Main Lobby
Breakout Option Three: Deeper into Value Creation of Assaia Modules
Most operators are sitting on more data than they realize — and this session is about turning that data into measurable impact. We'll explore how to dig into the operational insights generated across Assaia's modules, identify patterns that point to untapped value, and use real data to make a compelling case for change internally. From uncovering inefficiencies in catering and baggage workflows to spotting delay trends across specific flight regions, we'll look at how the right data — read in the right way — can shift decisions, drive adoption, and prove ROI.

Diana Vidstrom

Jenna Elaine Morabito
TWA Hotel
Close
Connie & Tarmac at TWA
Dinner Event
TWA Hotel
Coffee & Good Morning Snack
Turnaround Report & The Future of Aviation
Hear first hand from Chris the highlights of our 2026 Turnaround Report. You'll also get to hear from Michael on the future of aviation, and what the aviation expectation is for the next decade.

Christiaan Hen

Micheal Drake
TWA Hotel
ACDM / TFDM: Creating Value for Airports & Airlines
Our panelists will delve into how Airport Collaborative Decision-Making (A-CDM) and Terminal Flight Data Management (TFDM) create a unified operational picture for airports, airlines, and ground handlers. They will explore how shared data transparency enhances decision-making, reduces inefficiencies, and improves passenger experiences. Hear what our speakers have to say about the impact in practice - how this cross party collaboration is enabled by newly available data.

Bashar Dbissi

Douglas Swol

Fabrizio Magliocca
TWA Hotel
Morning Break, Sponsored by Boeing
TWA Hotel
Break Out Session Feedback
TWA - 1962 Ballroom
Multi-Station Turn Management
Hear real-world use cases as speakers share strategies for monitoring and optimizing multi-station turnarounds. Find out how these customers leverage Assaia across multiple hubs & stations, how they keep the rollout consistent across diference stations; what the benefits are relative to SLAs and KPIs; and how giving OCC and centralized teams visibility helps to influence station performance in real time.

Ben Lindley

Harita Mehta

Kyle Smith
TWA Hotel
Closing Comments

Christiaan Hen
TWA Hotel
Closing Lunch
We will have a videographer and photographer on site, please let us know if you would prefer not to be featured.
Notes will be taken during the User Conference using Granola, this is for record taking purposes.
