Assaia User Conference 2025
Agenda
Conference agenda
Tuesday, 16 Sept
17:00
Sheraton Hotel
Transfer to Rome from hotel
17:00
Sheraton Hotel
Transfer to Rome from hotel
18:00
Rome
Guided walking tour and Aperitif at gardens of Villa Borghese
The event begins with a departure from Sheraton Golf Parco De Medici, Block 1, followed by an arrival at Via Pietro Raimondi, near the Galleria Borghese, where participants will meet their tour guides, set up headsets, and prepare for an immersive guided walking tour. Guests will enjoy a captivating exploration of the gardens of Villa Borghese, a tranquil haven in the heart of Rome. During the tour, there will be time to unwind with an aperitif at the picturesque Casina del Lago. The evening concludes with a scenic walk to the Locarno Hotel, passing by the Pincio Terrace for stunning panoramic views of Rome and Piazza del Popolo, creating a perfect end to the experience.
18:00
Rome
Guided walking tour and Aperitif at gardens of Villa Borghese
20:00
Hotel Locarno
Hotel Locarno Reception
Enjoy the networking and views of central Rome from the Rooftop terrace of Hotel Locarno.
20:00
Hotel Locarno
Hotel Locarno Reception
23:00
Sheraton Hotel
Transfer to hotel
23:00
Sheraton Hotel
Transfer to hotel
Wednesday, 17 Sep
8:45
Sheraton Hotel
Hotel to airport transfer
8:45
Sheraton Hotel
Hotel to airport transfer
9:15
ADR Innovation Hub
Registrations & coffee
9:15
ADR Innovation Hub
Registrations & coffee
10:00
ADR Innovation Hub
Welcome
Christiaan Hen, Assaia Emanuele Calà and Ivan Bassato, ADR
Kick off this year’s Turnaround User Community with a warm welcome from Aeroporti di Roma and the Assaia team. This opening session is all about setting the tone for an exciting and collaborative event ahead.
We'll reflect on the power of teamwork and innovation in the Turnaround Movement spotlight shared achievements, and share a few thoughts to inspire growth within our community.
Whether it’s your first time here or you’re a seasoned attendee, this is your chance to connect, learn, and celebrate what brings us together!
10:00
ADR Innovation Hub
Welcome
Christiaan Hen, Assaia Emanuele Calà and Ivan Bassato, ADR
Kick off this year’s Turnaround User Community with a warm welcome from Aeroporti di Roma and the Assaia team. This opening session is all about setting the tone for an exciting and collaborative event ahead.
We'll reflect on the power of teamwork and innovation in the Turnaround Movement spotlight shared achievements, and share a few thoughts to inspire growth within our community.
Whether it’s your first time here or you’re a seasoned attendee, this is your chance to connect, learn, and celebrate what brings us together!
10:45
Impact Tracking – Real Stories, Real Results
Robin Riedel, Metropolis Technologies Robin Klaver, JFKIAT Jenna Morabito, Assaia Will Rumsay, IAG Daniel Reed, United
Want to see how others are making an impact with Assaia? We’ll take a deep dive into real-world use cases from airports and airlines. Hear concrete examples of how users have reduced ground power connection times, streamlined baggage delivery, and minimized delays.
It’s the perfect opportunity to explore how you can maximize the value of Assaia in your own operations. Bring your questions, share your insights, and connect with a community of like-minded professionals.
What you'll take away:
– Specific success stories from Assaia users
– Tips for applying impact tracking to achieve measurable results
– Insight into industry challenges and opportunities
10:45
Impact Tracking – Real Stories, Real Results
Robin Riedel, Metropolis Technologies Robin Klaver, JFKIAT Jenna Morabito, Assaia Will Rumsay, IAG Daniel Reed, United
Want to see how others are making an impact with Assaia? We’ll take a deep dive into real-world use cases from airports and airlines. Hear concrete examples of how users have reduced ground power connection times, streamlined baggage delivery, and minimized delays.
It’s the perfect opportunity to explore how you can maximize the value of Assaia in your own operations. Bring your questions, share your insights, and connect with a community of like-minded professionals.
What you'll take away:
– Specific success stories from Assaia users
– Tips for applying impact tracking to achieve measurable results
– Insight into industry challenges and opportunities
11:45
Coffee break
11:45
Coffee break
12:15
Safer Together: Building an Industry Coalition for Data Sharing
Robin Riedel, Metropolis Technologies Sarah Bennet, BA Brendon Mix, Alaska Airlines
Join us for a lively discussion with the Turnaround User Community as we tackle one of the biggest challenges in our industry—how to collaborate across organizations for standardized, anonymous data sharing.
This session will explore why data transparency matters for safety, how a coalition could revolutionize best practices, and what we can all do to make it happen.
Together, we can raise the safety standard for everyone. Are you in?
Key Takeaways:
– The importance of standardized, anonymous data sharing for safety
– How cross-industry collaboration can drive meaningful change
12:15
Safer Together: Building an Industry Coalition for Data Sharing
Robin Riedel, Metropolis Technologies Sarah Bennet, BA Brendon Mix, Alaska Airlines
Join us for a lively discussion with the Turnaround User Community as we tackle one of the biggest challenges in our industry—how to collaborate across organizations for standardized, anonymous data sharing.
This session will explore why data transparency matters for safety, how a coalition could revolutionize best practices, and what we can all do to make it happen.
Together, we can raise the safety standard for everyone. Are you in?
Key Takeaways:
– The importance of standardized, anonymous data sharing for safety
– How cross-industry collaboration can drive meaningful change
13:00
Lunch
13:00
Lunch
14:00
Data is the New Oil
Robin Riedel, Metropolis Technologies Keith Walters, IAG Simon Cox, Easyjet Judith MacDonald, Air Transat
Ever wondered how you can turn the sea of data generated by Assaia’s ApronAI into actionable insights? This engaging session is your backstage pass to learning how fellow Assaia users are doing just that.
We’ll explore how historical data is being leveraged to uncover operational bottlenecks, make smarter resource allocation decisions, and create smoother workflows. Whether you're striving to streamline your processes, enhance efficiency, or make bolder, data-backed decisions, this session will offer practical tips and real-world examples to inspire you.
Key Takeaways:
– Learn how to identify and address operational bottlenecks using historical data.
– Discover strategies for smarter resource allocation to optimize your operations.
– Gain insights on creating smoother workflows for enhanced efficiency.
– See real-world examples of how Assaia users are turning data into impactful decisions.
– Walk away with actionable tips to implement in your own processes.
14:00
Data is the New Oil
Robin Riedel, Metropolis Technologies Keith Walters, IAG Simon Cox, Easyjet Judith MacDonald, Air Transat
Ever wondered how you can turn the sea of data generated by Assaia’s ApronAI into actionable insights? This engaging session is your backstage pass to learning how fellow Assaia users are doing just that.
We’ll explore how historical data is being leveraged to uncover operational bottlenecks, make smarter resource allocation decisions, and create smoother workflows. Whether you're striving to streamline your processes, enhance efficiency, or make bolder, data-backed decisions, this session will offer practical tips and real-world examples to inspire you.
Key Takeaways:
– Learn how to identify and address operational bottlenecks using historical data.
– Discover strategies for smarter resource allocation to optimize your operations.
– Gain insights on creating smoother workflows for enhanced efficiency.
– See real-world examples of how Assaia users are turning data into impactful decisions.
– Walk away with actionable tips to implement in your own processes.
15:00
How Can AI Help Reduce Emissions and Support Sustainability Goals?
Matt Ridley, Oneworld Alliance Diana Vidstrom, Assaia Sarah Owen, Assaia
What if you could advance your sustainability goals and save money, all at the same time? Spoiler alert—with AI, you can.
Join us as we explore how artificial intelligence is reshaping the sustainability landscape. From reducing emissions to cutting operational costs, this session is packed with practical insights and real-world case studies from your fellow Assaia users. You’ll learn how others in the community are leveraging AI to hit their sustainability targets, and discover actionable strategies to implement within your own organization.
Key Takeaways:
– Learn how AI helps reduce emissions and operational costs.
– Hear real-life case studies from Assaia users driving sustainability.
– Walk away with action-ready strategies to further your sustainability agenda.
15:00
How Can AI Help Reduce Emissions and Support Sustainability Goals?
Matt Ridley, Oneworld Alliance Diana Vidstrom, Assaia Sarah Owen, Assaia
What if you could advance your sustainability goals and save money, all at the same time? Spoiler alert—with AI, you can.
Join us as we explore how artificial intelligence is reshaping the sustainability landscape. From reducing emissions to cutting operational costs, this session is packed with practical insights and real-world case studies from your fellow Assaia users. You’ll learn how others in the community are leveraging AI to hit their sustainability targets, and discover actionable strategies to implement within your own organization.
Key Takeaways:
– Learn how AI helps reduce emissions and operational costs.
– Hear real-life case studies from Assaia users driving sustainability.
– Walk away with action-ready strategies to further your sustainability agenda.
15:45
Coffee
15:45
Coffee
16:00
Unlocking the Full Potential of ApronAI
Robin Riedel, Metropolis Technologies Neil Pritchard, IAG Fabrizio Magliocca, ADR Dean Wright, GTAA
This session is your backstage pass to get the most out of ApronAI. We'll cover the essentials—and then some. From the Top 10 User Hacks every superuser should know, to fresh tips and tricks for seamless integration into your team’s operations, you’ll walk away ready to elevate your turnaround game. Plus, we’ll explore how ApronAI can sync up with other systems, like A-CDM, for a smoother, more efficient airport operation.
Collaborate with fellow Assaia users. Hear their insights, swap ideas, and discover new ways to make ApronAI work harder for you.
Bring your questions, your curiosity, and your best turnaround stories.
Key Takeaways
– Discover best practices from the turnaround community
– Learn pro tips from users who’ve mastered their ApronAI setup
– Gain practical advice on integrating ApronAI into your ops for maximum impact
16:00
Unlocking the Full Potential of ApronAI
Robin Riedel, Metropolis Technologies Neil Pritchard, IAG Fabrizio Magliocca, ADR Dean Wright, GTAA
This session is your backstage pass to get the most out of ApronAI. We'll cover the essentials—and then some. From the Top 10 User Hacks every superuser should know, to fresh tips and tricks for seamless integration into your team’s operations, you’ll walk away ready to elevate your turnaround game. Plus, we’ll explore how ApronAI can sync up with other systems, like A-CDM, for a smoother, more efficient airport operation.
Collaborate with fellow Assaia users. Hear their insights, swap ideas, and discover new ways to make ApronAI work harder for you.
Bring your questions, your curiosity, and your best turnaround stories.
Key Takeaways
– Discover best practices from the turnaround community
– Learn pro tips from users who’ve mastered their ApronAI setup
– Gain practical advice on integrating ApronAI into your ops for maximum impact
17:00
Sheraton Hotel
Transfer to hotel
17:00
Sheraton Hotel
Transfer to hotel
19:00
Sheraton Hotel
Italian wine experience
19:00
Sheraton Hotel
Italian wine experience
20:30
Sheraton Hotel - Golf Club
Dinner
20:30
Sheraton Hotel - Golf Club
Dinner
Thursday, 18 Sep
8:45
ADR Innovation Hub
Transfer to airport
8:45
ADR Innovation Hub
Transfer to airport
9:15
ADR APOC
Explore, Demo, and Connect with Aeroporti di Roma
Alessandro Leonardi, ADR APOC
Join us for an exciting, hands-on experience tailored for the Turnaround User Community! 🚍 During this session, you’ll get an exclusive group tour of Aeroporti di Roma's APOC (Airport Operations Center). Learn how operations tick behind the scenes and gain valuable insights into their approach.
But that’s not all! Visit the demo zones to see cutting-edge solutions to optimize your turnarounds. Think of it as your tech playground—explore, ask questions, and discover tools that can elevate your game.
9:15
ADR APOC
Explore, Demo, and Connect with Aeroporti di Roma
Alessandro Leonardi, ADR APOC
Join us for an exciting, hands-on experience tailored for the Turnaround User Community! 🚍 During this session, you’ll get an exclusive group tour of Aeroporti di Roma's APOC (Airport Operations Center). Learn how operations tick behind the scenes and gain valuable insights into their approach.
But that’s not all! Visit the demo zones to see cutting-edge solutions to optimize your turnarounds. Think of it as your tech playground—explore, ask questions, and discover tools that can elevate your game.
11:30
ADR Innovation Hub
What’s New with Assaia? Product Updates & Roadmap Reveal
Diana Vidstrom, Assaia
Calling all Assaia users and turnaround enthusiasts—we’re pulling back the curtain on what’s new with ApronAI and Turnaround Control.
Here’s what we’ve got in store for you:
– A look at the shiny new features rolling out
– A recap of the 2025 roadmap
– Exciting updates about improved AI accuracy, reduced latency, and expanded use cases—think baggage handling, passenger flow, APU monitoring and more
And because we believe great ideas come from collaboration, we’ll also chat about how YOU can influence our future roadmap. After all, the foundation of Assaia’s success is driven by the community who are working towards the perfect turnaround.
11:30
ADR Innovation Hub
What’s New with Assaia? Product Updates & Roadmap Reveal
Diana Vidstrom, Assaia
Calling all Assaia users and turnaround enthusiasts—we’re pulling back the curtain on what’s new with ApronAI and Turnaround Control.
Here’s what we’ve got in store for you:
– A look at the shiny new features rolling out
– A recap of the 2025 roadmap
– Exciting updates about improved AI accuracy, reduced latency, and expanded use cases—think baggage handling, passenger flow, APU monitoring and more
And because we believe great ideas come from collaboration, we’ll also chat about how YOU can influence our future roadmap. After all, the foundation of Assaia’s success is driven by the community who are working towards the perfect turnaround.
12:30
ADR Innovation Hub
Closing & Lunch
Christiaan Hen, Assaia
Join us for the closing session where we’ll share Assaia’s exciting strategic direction and growth plans for the future. This is your chance to gain insight into our vision and what’s coming next for the Turnaround User Community.
12:30
ADR Innovation Hub
Closing & Lunch
Christiaan Hen, Assaia
Join us for the closing session where we’ll share Assaia’s exciting strategic direction and growth plans for the future. This is your chance to gain insight into our vision and what’s coming next for the Turnaround User Community.
14:00
ADR
Optional Breakout Sessions
Depending on interest:
– Implementation & change management
– Safety
– Sustainability
– Exchange of use cases
14:00
ADR
Optional Breakout Sessions
Depending on interest:
– Implementation & change management
– Safety
– Sustainability
– Exchange of use cases
16:00
ADR
Transfers back to the Hotel
16:00
ADR
Transfers back to the Hotel
19:00
Ristorante La Scala in Trastevere
Dinner
Ristorante La Scala in Trastevere
Piazza della Scala, 58/61, 00153, Roma
Location on Google Maps
19:00
Ristorante La Scala in Trastevere
Dinner
Ristorante La Scala in Trastevere
Piazza della Scala, 58/61, 00153, Roma
Location on Google Maps
We will have a videographer and photographer on on site, please let us know if you would prefer not to be featured.
Assaia User Conference 2025
FAQ
Accommodation
Which hotels do you recommend?
What is the best way to reach the hotel from Aeroporti Di Roma?
Who are the on-site contacts?
Schedule
Where is event registration?
Where is the welcome reception on Tuesday night?
What time should I arrive on Wednesday for the conference session?
Where is the Conference taking place?
Other questions
Can I take videos and photos?
Will you be serving food at the conference?
Will you have vegetarian food options at the event?
Will there be Wi-Fi at the event?
Who should I contact if I have more questions?
Assaia User Conference 2025
FAQ
Accommodation
Which hotels do you recommend?
What is the best way to reach the hotel from Aeroporti Di Roma?
Who are the on-site contacts?
Schedule
Where is event registration?
Where is the welcome reception on Tuesday night?
What time should I arrive on Wednesday for the conference session?
Where is the Conference taking place?
Other questions
Can I take videos and photos?
Will you be serving food at the conference?
Will you have vegetarian food options at the event?
Will there be Wi-Fi at the event?
Who should I contact if I have more questions?
● join us
Registration has now closed
Please email louise.niven@assaia.com should you still wish to attend
● join us
Registration has now closed
Please email louise.niven@assaia.com should you still wish to attend
Assaia User Conference
2025
Rome,
16 – 18 September 2024
Sheraton Rome Parco de' Medici & Aeroporti di Roma
Assaia International Ltd. 2024 © All Rights Reserved
Assaia User Conference
2025
Rome,
16 – 18 September 2024
Sheraton Rome Parco de' Medici & Aeroporti di Roma
Assaia International Ltd. 2024 © All Rights Reserved